24/7 Service Available!

Don't panic, we're here when you need us!

Don’t panic, we’re here when you need us!

 

As a ckSmithSuperior customer, you can enjoy peace of mind knowing that our service team will respond quickly at any time of day or night in the event of an emergency. We are proud to offer 24/7 service in order to keep our customers comfortable and satisfied, especially when they need it most. If your heating system stops running, just give us a call, and we’ll be ready to help. No one should have to worry about a loss of heat, and with ckSmithSuperior, you can rest assured.

 

What is considered an emergency?

 

• No heat
• No hot water
• Burst pipes or flooding
• A fuel leak
• Soot, smoke, or fumes

 

If you are experiencing any of these problems, please call immediately! Don’t send an email. In these situations, it is important to have a technician come as fast as possible, so make sure to call in order to get one to you quickly. 

 

Potential quick fixes for a loss of heat:

 

• Make sure that the oil burner emergency switch is in the “ON” position.
• Set the thermostat above room temperature.
• Check the fuel level on your oil gauge on your oil tank to be sure that the tank still contains oil.
• If you have Oilheat, press the reset button once only. If the burner does not start immediately, do not push the button again.
• If the burner or furnace does not run at all, check for a blown or loose fuse or a tripped circuit breaker. 
• If you have a steam heating system, check the water level and refill the boiler as needed.

 

If your burner still fails to operate, call ckSmithSuperior for service at (508) 753 1475.

 

Sincerely, Customer Care