Q: What is Propane?
A: Propane (also called LPG-liquefied petroleum gas-or LP gas) is a liquid fuel stored under pressure.
Q: When should I call for a delivery?
A: The best time to contact us for a fuel delivery is when your tank gauge reaches 30%.
Q: How do I know or identify a propane leak?
A: Propane has a strong, unpleasant smell like rotten eggs, a skunk’s spray or a dead animal. Propane manufacturers add the smell deliberately to help alert customers to propane leaks.
Q: What do I do if I smell that “rotten eggs smell” in my home?
A: If you smell propane gas in your home. 1. NO FLAMES OR SPARKS. Immediately put out all smoking materials and open flames. 2. LEAVE. Leave your area immediately. 3. SHUT OFF THE GAS. Turn off the main gas supply valve on your propane tank, if it’s safe to do so. To close the valve, turn it to the right (clockwise). 4. REPORT THE LEAK. From a neighbors home or other building call our office at 508-753-1475 right away. If you can’t reach us, call 911 or your local fire department. 5. DO NOT RETURN. Do not enter the building until a qualified service professional determines it okay. 6. GET CHECKED. Before you attempt to use any of your propane appliances, we must check your entire system to ensure that it is leak-free.
ckSmithSuperior is available 24/7 for current customers in the case of propane emergency situations.
Q: What happens if I run out of propane?
A: Contact our office at 508-753-1475 if you believe you’ve run out of propane. A propane leak check-test and/or re-lighting of your pilot lights are required before you can start using your propane appliances again. Additional charges may apply if you are not on automatic delivery and a run-out occurs.
Q: My neighbor and I are both propane customers, why are we paying a different price per gallon?
A: Propane prices are based entirely on your individual homes' usage. The more propane you use per year the lower your price is and vice versa. For example; if you use propane for cooking only, you’ll typically be set in the highest price range. “Cooking only” customers use on average 10-20 gallons per year and only get a delivery every 1 to 3 years. This is an industry wide standard. It helps companies recoup the costs associated with deliveries and the tank/equipment investments proportionally to the amount of usage. If your price differs then your annual volume differs.
Q: If propane pricing is based on my usage, what are the tiers for pricing?
A: At ckSmithSuperior we have several levels of residential pricing. They are defined by the number of gallons you use per year. For example; 0-50 gallons per year, 51-100 gallons per year, 100-200 gallons per year, etc. The lowest usage tier is the highest cost per gallon and the price reduces by the next volume tier.
Q: I looked online and saw that the average price of propane was X, why am I paying a disproportionately higher price?
A: Propane prices displayed online are area averages. They are typically based on “whole house” heating applications where the price is the lowest tier per gallon. “Whole house” heating refers to someone using propane as their primary heat source to heat the entire home, it may also include, hot water, cooking, and/or dryer, fireplace or grill. As explained above prices are based entirely on your individual homes' usage.
Q: I use propane for cooking only and when I do get a delivery it seems so expensive. Should I really be paying that much?
A: If you use propane for cooking only you will get a fuel delivery every 1-3 years. If that delivery invoice costs you a total of $350-$450 then over that 1-3 years your propane is costing you on average less than $1/day, in most cases, it costs approximately $.30 to $.50 cents per day. That is less than what it would cost you to cook with an electric stove per day.