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Emergency Service from ckSmith / Superior
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As a ckSmith customer, you can enjoy peace of mind knowing that our service team will respond quickly at any time of day or night in the event of an emergency. If your heating system stops running, just give us a call, and we'll be ready to help. No one should have to worry about a loss of heat, and with ckSmith, you can rest assured.
What is considered to be an “Emergency”?
A ckSmith / Superior customer with one or more of the following problems has an emergency:
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• No heat (try the Quick Fixes below)
• No hot water
• Burst pipes or flooding
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• A fuel leak
• Soot, smoke or fumes
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Please call 508-753-1475 if you’re experiencing one of these problems... do not send an e-mail!
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Potential Quick Fixes for Loss of Heat
If you don't have heat, you may be able to fix the problem yourself and save time. Try these steps before you call us, and you may get your heat back immediately:
- Make sure that the oil burner emergency switch is in the "ON" position.
- Set the thermostat above room temperature.
- Check the fuel oil level gauge on your oil tank to be sure that the tank contains oil.
- If you have Oilheat, press the re-set button once only. If the burner does not start immediately, do not press the button again.
- If the burner or furnace does not run at all, check for a blown or loose fuse or a tripped circuit breaker.
- If you have a steam heating system, check the water level and refill the boiler if needed.
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If your burner still fails to operate, call ckSmith / Superior for service at 508-753-1475.
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Schedule an Appointment
If you're interested in one of our Installation / Maintenance services, please contact us via email or you can call us directly at (508) 753-1475 or (508) 865-1972.
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Sign Up for a Service Plan
Periodic preventative maintenance can ensure that your heating equipment has a long and trouble free life. Learn more about our Service Plans here >>>
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