Please Note: Oil lines are not covered by ANY of our service plans. Water parts are not covered by this particular service plan. For additional coverage on water parts please see our Gold Service Plan.
Please Note: Oil lines are not covered by ANY of our service plans.
We'll perform an annual tune-up on the water heater and replace covered parts that are worn through normal wear and tear. This plan is available ONLY with a service contract for a boiler or furnace.
Oilheat storage tanks are durable and well designed, but they eventually need to be replaced. ckSmithSuperior helps customers reduce the cost of replacing their Oilheat storage tank through our Tank-Guard® Program. If your oil tank leaks, we will replace it with a standard tank (up to 330 gallon capacity). Any permit fees and/or code upgrades are not included in this plan. For an additional level of protection we have introduced a tank tray that can be installed under the tank to catch any oil spills, leaks, or drips.
For details visit our Tank Protection page.
1.) All oil supply and return lines between oil supply tank and oil burner are not covered by any service plan. However, to have any service plan your oil line MUST be protected per Massachusetts Codes 527 CMR 4.04e.
2.) No policy will be issued for outdated and/or obsolete equipment which will be determined by ckSmithSuperior inspectors.
The protection plans offered are intended for ordinary residential or comparable-sized commercial burners. These plans are only available to customers who are on automatic delivery and purchase their entire fuel requirements, with a minimum of 450 gallons annually, from ckSmithSuperior and its affiliates. ckSmithSuperior has the right to cancel this agreement without notice if your account is more than 30 days past due.
Each protection plan is effective for one full year from the date of acceptance. The annual cleaning of the burner will be performed at the end of the contract year.
It is agreed that if any tax or other charges are imposed by a government authority with respect to sale, delivery or use of products covered under this agreement, it will be added to the price to be paid by the customer.
This agreement will be automatically renewed for a like term. Such renewal shall be subject to any price changes made by ckSmithSuperior and its affiliates. This agreement is not written on a pro-rated basis and no refund will be given if cancelled prior to expiration date.
Charges for labor and/or parts arising from service performed prior to acceptance of this agreement may only be covered at the sole discretion of ckSmithSuperior and its affiliates. A surcharge will be assessed for Saturday cleaning appointments.
ckSmithSuperior and its affiliates have the right to modify the General Terms and Conditions for Service Plans at any time.
- Customer leaving switch off or setting the thermostat low to operate unit
- Frozen oil or water lines
- Power venter or chimney problems
- Vacant or unattended premises or inaccessible areas
- Fuel tank failure or water or sediment in the oil line
- Lack of oil or service when caused by customers' failure to make payments when due or when customer is not on automatic delivery
- A/C related parts are not covered. If the part is used for both heating and A/C, you will be charged the difference between the heating only part and the heating A/C part
- Lack of preventative maintenance
- Equipment damaged by power surges or portable home generators
The agreement also does not cover services, repair or replacement of parts as a result of abnormal conditions beyond our control, such as, but not limited to, acts of God, war, flood, fire, hurricane, explosion, vandalism and freeze-ups. Furthermore, ckSmithSuperior and its affiliates are not liable for the inability to supply parts that are no longer available due to obsolescence.
The acceptance of all service plans by ckSmithSuperior are contingent upon inspection of your heating system by a member of our Service Staff. Any defective parts, or systems,not up to code, will be not be covered under the plan.