Emergency Service from ckSmithSuperior

Don't panic! We're here when you need us

enjoy peace of mind knowing that our service team will respond quickly at any time of day or night in the event of an emergency

As a ckSmithSuperior customer, you can enjoy peace of mind knowing that our service team will respond quickly at any time of day or night in the event of an emergency. If your heating system stops running, just give us a call, and we'll be ready to help. No one should have to worry about a loss of heat, and with ckSmithSuperior, you can rest assured.

What is considered to be an "Emergency"?

A ckSmithSuperior customer with one or more of the following problems has an emergency:

  • No heat (try the Quick Fixes below)
  • No hot water
  • Burst pipes or flooding
  • A fuel leak
  • Soot, smoke or fumes

Please call 508-753-1475 if you're experiencing one of these problems... do not send an e-mail!

If your burner still fails to operate, call ckSmithSuperior for service at 508-753-1475

Potential Quick Fixes for Loss of Heat

If you don't have heat, you may be able to fix the problem yourself and save time. Try these steps before you call us, and you may get your heat back immediately:

  1. Make sure that the oil burner emergency switch is in the "ON" position.
  2. Set the thermostat above room temperature.
  3. Check the fuel oil level gauge on your oil tank to be sure that the tank contains oil.
  4. If you have Oilheat, press the re-set button once only. If the burner does not start immediately, do not press the button again.
  5. If the burner or furnace does not run at all, check for a blown or loose fuse or a tripped circuit breaker.
  6. If you have a steam heating system, check the water level and refill the boiler if needed.

If your burner still fails to operate, call ckSmithSuperior for service at 508-753-1475.